> If the market treats them like a product A product is something you buy once. A service is something that is provided to you over time to use, usually in exc

> If the market treats them like a product A product is something you buy once. A service is something that is provided to you over time to use, usually in exchange for money. My issue was people calling cloud based storage a 'product'. It isn't, it's a service. You seem to be somehow ignoring the little glass-faced elephant in the room: iPhones/iPads. The number of people who use these devices is not tiny. The people who don't care about Apple but are still potential Dropbox customers are still using an OS: either Windows, Android or ChromeOS. The manufacturers of those OS' also compete with Dropbox. So what's your point about Apple exactly? Non-technical users are exactly my point. Why would grandma use Dropbox, when its almost certain the device has built-in cloud-syncing storage from the OS manufacturer?