The narrator fails as a manager. When he took of B.L.B headset he should have been ready to fire him. He should have also immediately offered to replace the hea

The narrator fails as a manager. When he took of B.L.B headset he should have been ready to fire him. He should have also immediately offered to replace the headphones. He should also be capable to bring his authority to HR and his own boss. If he can make decision but is unable to execute on them he is an employee not a manager.