Good advice, particularly the point about not capturing conversations word for word. Much better to get the gist correct than strive to get everything exactly (

Good advice, particularly the point about not capturing conversations word for word. Much better to get the gist correct than strive to get everything exactly (and inevitably end up missing things). I also like the "How Might We..." post-it strategy (outlined in http://www.thesprintbook.com/ http://www.thesprintbook.com/). That turns each point into an actionable question with a positive-spin.