>If you immediately jump into problem-solving mode, even though you're trying to help it can feel hostile. To elaborate on this, if the solution involves the p

>If you immediately jump into problem-solving mode, even though you're trying to help it can feel hostile. To elaborate on this, if the solution involves the person doing something, people frequently will feel the need to defensively explain why they aren't already doing it or why they don't want to start. A simple solution suggestion can magically simultaneously accuse someone of being stupid and lazy at the same time. I've stepped on this landmine before.