4 ms·
2 other reasons i like: amazon can integrate with their marketplaces...giving them an inherent ability to enrich and monetize contact center which others don't
by gz5 10y ago
2 other reasons i like:
amazon can integrate with their marketplaces...giving them an inherent ability to enrich and monetize contact center which others don't have.
trojan horse for improving their AI services - nice data to train lex and polly on - and for lex and polly to self-learn on...
- cavisne 10y agoI would be surprised if amazon has access to the voice recordings, maybe something can be found in the terms of use? Customer data is pretty closely guarded at aws, I would be surprised if they would jeopardize uptake by medical and financial sectors for the sake of a small amount of training data (when they already have all the data they could want from amazon.com)