They tried to do this to me when I bought a house. It was a hot market, so naturally the transaction went start to finish in <2 weeks, and I wasn't even sure a

They tried to do this to me when I bought a house. It was a hot market, so naturally the transaction went start to finish in <2 weeks, and I wasn't even sure at the end of week 1 I was furious at the thought of paying for a service where I wasn't even living (To add insult to injury they threatened to fine me if I cancelled anyway), so I simply kept calling and escalating. They'd assign me a ticket, and if they EVER slipped their 48 hour SLAs, I'd call again and escalate again. (document everything) Luckily for me their ticket handling was so shoddy a higher manager eventually saw the churn on the tracker and handled me himself, he seemed both competent and sympathetic to the BS I had to put up with and both cancelled and credited my account. To answer your core question with a ramble: in this situation the squeaky wheel really does get the grease. I'm sorry you have to go through their shit, "not comcast" was frankly a large motivator in choosing my house where I did.