Was that for an inbound, outbound, or blended environment? Having dealt with Five9 for a high volume outbound use case, their API integration and the number of

Was that for an inbound, outbound, or blended environment? Having dealt with Five9 for a high volume outbound use case, their API integration and the number of actions which can unintentionally block dialing for a campaign while processing led to a constant headache of working around Five9, not with it. Setting up the inbound stuff was pretty easy. And setting up the outbound wasn't necessarily hard. But managing outbound was... less than pleasant.