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I assume that's because few of the CC app developers have any real world experience in a call center. The applications I've used have terrible keyboard support
by dqv 10y ago
I assume that's because few of the CC app developers have any real world experience in a call center. The applications I've used have terrible keyboard support - it is not cool to require an agent to use the mouse when they are expected to asynchronously take and give information.
- kimi 10y agoDepends on what you do. Lot of CC apps are very much keyboard oriented - not pretty, but very effective.