3 ms·

Is this pricing that unusual? Almost all the other products I've looked into had pricing plans where you pay a per user license, plus the cost of a DID and usag

Is this pricing that unusual? Almost all the other products I've looked into had pricing plans where you pay a per user license, plus the cost of a DID and usage. A couple offered just per user license, but when you did the math you could have people to be on the phone for 10 hours a day before you started saving vs per minute prices

nutanc 10y ago
Thats why we have removed per agent pricing and charge only for minutes[1]. After some scale, it might make sense to go for fixed agent rental. But to start of,its better to have no agent pricing. [1] http://getkookoo.com/getting-saas-pricing-right-pricing-cloud-call-centers/ http://getkookoo.com/getting-saas-pricing-right-pricing-clou...
mjw305 10y ago
Yes it is very unusual in this industry. As a matter of fact, it is so unusual that it will continue to exist for the foreseeable future since most companies depend heavily on the licensing model to survive. It's the heart of their operation - changing it would most likely have an adverse impact on their business. But, it is going away with companies like Fenero, and now Amazon Connect, leading the way. Amazon Connect has a lot of catching up to do since it is no where near the feature set required to run a real contact center (it can't even support blended agents or call outcome dispositioning and reporting!) I totally understand why Amazon Connect may seem like a big deal for those of you outside of the space, or that aren't real close to the various advanced technological capabilities in this industry. Check out this analysis for more: http://blog.fenero.com/amazon-connect-is-not-only-over-priced-but-it-lacks-critical-features-and-is-a-lackluster-foray-into-the-contact-center-software-space http://blog.fenero.com/amazon-connect-is-not-only-over-price...

3 ms·

Is this pricing that unusual? Almost all the other products I've looked into had pricing plans where you pay a per user license, plus the cost of a DID and usag

by bearcobra 10y ago

nutanc 10y ago
Thats why we have removed per agent pricing and charge only for minutes[1]. After some scale, it might make sense to go for fixed agent rental. But to start of,its better to have no agent pricing. [1] http://getkookoo.com/getting-saas-pricing-right-pricing-cloud-call-centers/ http://getkookoo.com/getting-saas-pricing-right-pricing-clou...
mjw305 10y ago
Yes it is very unusual in this industry. As a matter of fact, it is so unusual that it will continue to exist for the foreseeable future since most companies depend heavily on the licensing model to survive. It's the heart of their operation - changing it would most likely have an adverse impact on their business. But, it is going away with companies like Fenero, and now Amazon Connect, leading the way. Amazon Connect has a lot of catching up to do since it is no where near the feature set required to run a real contact center (it can't even support blended agents or call outcome dispositioning and reporting!) I totally understand why Amazon Connect may seem like a big deal for those of you outside of the space, or that aren't real close to the various advanced technological capabilities in this industry. Check out this analysis for more: http://blog.fenero.com/amazon-connect-is-not-only-over-priced-but-it-lacks-critical-features-and-is-a-lackluster-foray-into-the-contact-center-software-space http://blog.fenero.com/amazon-connect-is-not-only-over-price...