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Twilio seems to be promoting this on their blog[0], so can we assume it's powered by Twilio services? [0] https://www.twilio.com/blog/2017/03/supercharge-your-

by PKop 10y ago

Twilio seems to be promoting this on their blog[0], so can we assume it's powered by Twilio services? [0] https://www.twilio.com/blog/2017/03/supercharge-your-amazon-connect-flows-using-aws-lambda-node-js-and-twilio.html https://www.twilio.com/blog/2017/03/supercharge-your-amazon-... Edit: yep https://investors.twilio.com/news/all-news/press-release-details/2017/Twilio-Extends-Relationship-with-AWS-through-Support-of-Amazon-Connect/default.aspx https://investors.twilio.com/news/all-news/press-release-det...

tedmiston 10y ago
I wonder if AWS will turn to Twilio to replace the SMS capabilities of SNS which are aging and limited with respect to modern features such as emojis and long messages.
- zwily 10y ago
  Twilio did a presentation at re:Invent last year talking about how they power AWS SMS messages.
  - tedmiston 10y ago
    I had they're one of the providers but I've also heard, from a smaller Twilio competitor at a conference, that AWS utilizes several SMS providers, which might make sense regarding the extra limitations.
jaboutboul 10y ago
It is
scottallison 10y ago
While Twilio and Amazon Connect have some integrations it does not appear that Connect is built on top of Twilio. The Amazon FAQs says that all telephony services are charged separately by "AMCS LLC" which I'm guessing is a telco they've set up to do this at the lowest possible margins. If they went through someone else their pricing would be higher.