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Maybe because i'm a noob on telephony dev. but what's a "soft phone"...does that mean that the humans who receive the calls don't actually use traditional phone
by mxuribe 10y ago
Maybe because i'm a noob on telephony dev. but what's a "soft phone"...does that mean that the humans who receive the calls don't actually use traditional phones (like landlines or mobile phones), but rather via their web browsers?
Silly question: but if i didn't want my folks to use web browsers, and simply wanted to route a call to whomever is on call (and that person works remote, let's say), I wonder if possible to simply route the calls to that person's mobile phone?
- tclancy 10y agoYes, that's basically the idea, a phone number that doesn't belong to a physical device but can be reassigned as needed/ on a schedule.
- mxuribe 10y agoThanks. It seems - based on other comments - that this is likely a service for bigger customers, so i would guess those customers know what these terms mean.
- deleted 10y ago[deleted]
- beejiu 10y agoPresumably, it is designed for larger customer support requirements, where you have a call center team taking many calls one after the other. It doesn't seem worth it to take occasional support calls.
- mxuribe 10y agoThanks, it just wasn't as clear from all the product literature.
- nutanc 10y agoYes,most providers also provide an option to route the call to physical phones too. But there will be extra call charges for such routing.