It seems like it should be this way, but I've often found another level of cautious user. My mother has stopped using her computer for a week while waiting for

It seems like it should be this way, but I've often found another level of cautious user. My mother has stopped using her computer for a week while waiting for me to come visit so I could tell her how to proceed past a popup she hasn't read. Typically, I'll come home, she'll ask me to help her with a problem, show me the popup and ask me what she should do next. I'll instruct her to read it, which she hasn't yet, and then once she does, she'll make a decision and ask me if it's the correct course of action before proceeding. I think generally non-technical users are just pretty diverse, and I'd wager there's more non-readers than readers... That said, in this case, I'm not sure what more MS can do beyond simply not offering this service.