4 ms·

In my experience, the least technical users are the ones who read more than the rest of us. While I just want to click the "Next" button or whatever is in its p

In my experience, the least technical users are the ones who read more than the rest of us. While I just want to click the "Next" button or whatever is in its place until something like "Cancel" takes its place, my grandpa wants to read every word to make sure everything is happening correctly, and even asks me questions about what the words mean. He doesn't like to proceed until he's sure that everything will work just the way he wants it. As GP said, users got a very obvious warning. It's not like there was a 1000-word long essay greyed out which contained the words "oh and this is all public" in a random location. This isn't about how technical users are, it's just a user error that anyone could make. I would be extremely surprised if you told me that, for example, there are less than a hundred Google Docs with sensitive information that are publicly viewable. In fact, I would probably call anyone above the age of 20 a liar if they said that during their entire life they had never, ever shared something they didn't mean to share. Even when it comes to things we're very familiar with, like our own mouths, we sometimes share more than we intend to.

croon 10y ago
Sure, but for every user like you, there are 5 users that think they are like you, only less pattern recognizing and keep pressing "Next" even when it installs trojans/searchbars/uploads stuff publicly/etc.
lucideer 10y ago
It seems like it should be this way, but I've often found another level of cautious user. My mother has stopped using her computer for a week while waiting for me to come visit so I could tell her how to proceed past a popup she hasn't read. Typically, I'll come home, she'll ask me to help her with a problem, show me the popup and ask me what she should do next. I'll instruct her to read it, which she hasn't yet, and then once she does, she'll make a decision and ask me if it's the correct course of action before proceeding. I think generally non-technical users are just pretty diverse, and I'd wager there's more non-readers than readers... That said, in this case, I'm not sure what more MS can do beyond simply not offering this service.
- bwat49 10y ago
  > I'd wager there's more non-readers than readers... Work in tech support, can confirm

croon 10y ago

Sure, but for every user like you, there are 5 users that think they are like you, only less pattern recognizing and keep pressing "Next" even when it installs trojans/searchbars/uploads stuff publicly/etc.

lucideer 10y ago

It seems like it should be this way, but I've often found another level of cautious user. My mother has stopped using her computer for a week while waiting for me to come visit so I could tell her how to proceed past a popup she hasn't read. Typically, I'll come home, she'll ask me to help her with a problem, show me the popup and ask me what she should do next. I'll instruct her to read it, which she hasn't yet, and then once she does, she'll make a decision and ask me if it's the correct course of action before proceeding. I think generally non-technical users are just pretty diverse, and I'd wager there's more non-readers than readers... That said, in this case, I'm not sure what more MS can do beyond simply not offering this service.

bwat49 10y ago
> I'd wager there's more non-readers than readers... Work in tech support, can confirm