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I'm reading through the support messages that were posted. Where exactly did they say they wouldn't refund the customer? It was an assumption made by the author

I'm reading through the support messages that were posted. Where exactly did they say they wouldn't refund the customer? It was an assumption made by the author that since they didn't ask for the money back from the driver, the customer wouldn't get a refund. It is possible that Uber ate the difference, rather than ask for money back from the driver.

ricardobeat 10y ago
They didn't say anything in fact, since all his messages are being ignored...
lgsilver 10y ago
Hm. He is the customer. So I think we can safely assume that the customer didn't get a refund for the charges.
wisetechie 10y ago
There are 9 support messages, I havent posted all of them. Trust me, they arent refunding the money to me.