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It's difficult to say that American carriers have not done a single thing to improve their service. The cost structure of United/American/Delta is very differen

• luca_ing 10y ago
  I tried to read the piece you linked, but TBH I couldn't be bothered to wade through the fluff and stopped before I came to the part you were referencing. Maybe you could quote it for us? Anyway, the question I wanted to ask is: how does United/American/Delta's structure compare to, say, Lufthansa, or Air France, or Thai Airways? I've honestly never flown a US carrier, but long-haul complaints and horror stories tend to be about US carriers, not European ones, even though I suspect they have pretty similar structure.