Never Split the Difference by Chris Voss http://www.audible.com/pd/Business/Never-Split-the-Difference-Audiobook/B01CF5O89G http://www.audible.com/pd/Business/

Never Split the Difference by Chris Voss http://www.audible.com/pd/Business/Never-Split-the-Difference-Audiobook/B01CF5O89G http://www.audible.com/pd/Business/Never-Split-the-Differenc... As someone who never wanted to read negotiation books because I was worried I would try to "win" all the time, I can't tell you how much this book changed my way of thinking. It's affected how I deal with my kids, how I seek resolution in confrontations, and how I listen to people in general. For anyone with empathy as a strong facet of your personality, I highly recommend reading this book. It's also a fun read, with each chapter's lesson following the events of a hostage negotiation that the author took part in as his role at the FBI.