true, and it's hard to work around unreasonable customer requirements. In the ideal circumstance you would have that conversation and explain that having 100% u

true, and it's hard to work around unreasonable customer requirements. In the ideal circumstance you would have that conversation and explain that having 100% uptime guaranteed is basically impossible and aiming for e.g. 6-sigma uptime requires high ongoing costs - but I'm sure we've all experienced that "I can have it both ways" attitude.