If supporting the wider org is part of the teams responsibilities, perhaps you will need to dedicate a first line person on a rotation to deal with incoming noi

If supporting the wider org is part of the teams responsibilities, perhaps you will need to dedicate a first line person on a rotation to deal with incoming noise, to shield the rest of the team. It kind of sucks for the person in that role, but it's good for the rest of the team. Of course, if your job is to be part of a responsive support org, you probably can't expect much seclusion at any time.