From the outside, Amazon projects an image of utter-efficiency and professionalism, but the reality is different. I've been a seller for about 6 months (in Eur

From the outside, Amazon projects an image of utter-efficiency and professionalism, but the reality is different. I've been a seller for about 6 months (in Europe) and their systems are quite bad. When you call support, most of the time the person on the phone, while very polite and "competent sounding", gives you advice that does the opposite of what they say it will do. When you point it to them they say "hmm, let me check" or "I'll get back to you" and then you talk to an "expert" who many times isn't sure either of what to do. The problem is not that support is incompetent; the problem is nobody's sure how the system actually works, because it's too complex with too many layers added on top of one another. I really think the system was built for a much smaller operation with fewer sellers, and it is now stretching beyond capacity. They have a huge team of people maintaining it but that only goes so far.