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Hi @scrollaway, Thanks for your feedback on Mattermost. Could you share more on what you'd like to see changed? For folks who haven't seen Mattermost, here's

by it33 10y ago

Hi @scrollaway, Thanks for your feedback on Mattermost. Could you share more on what you'd like to see changed? For folks who haven't seen Mattermost, here's a demo video: https://www.youtube.com/watch?v=AKqHWqrAgpk&t=1s https://www.youtube.com/watch?v=AKqHWqrAgpk&t=1s Also, I noticed from your HN profile links you're a UX designer. We're actually working on our new generation of mobile apps in React Native (https://github.com/mattermost/mattermost-mobile https://github.com/mattermost/mattermost-mobile). If you're open to critiquing some of the screenshots from early builds, or even participating in the design discussion, we'd welcome your involvement. Also, we'd welcome you to join our community server at https://pre-release.mattermost.com/ https://pre-release.mattermost.com/ I'm on there as it33 if you want to DM me to share more of your thoughts? PS: Regarding IRC, Mattermost connects to IRC, XMPP, Slack, HipChat, Matrix and other systems via Matterbridge: https://github.com/42wim/matterbridge https://github.com/42wim/matterbridge

scrollaway 10y ago
Hi Ian, good to see you here. I really shouldn't have been so harsh :) Mattermost isn't terrible as a product. The issue is that it's not going to replace Slack because, although it's FOSS, it's not an alternative to Slack. Let me elaborate: Very few people know about Mattermost right now unless they use or used Gitlab. Whenever I hear Mattermost brought up, it's associated with Gitlab, which has a reputation of being "the slower, less-good GitHub" (and I love gitlab, don't get me wrong, but I agree with that reputation). Therefore, Mattermost, at least in my circles, has a reputation of being "the less good Slack". And the main issue (unless I'm misunderstanding, but I did go through your pricing page again to double check) is that you do not offer SaaS except to enterprises. Which is super backwards. You're not going to be able to gather mindshare if you require people to set up your product themselves to even just try them out. Nearly none of your potential users have the expertise to do that, and those that do aren't going to want to do it unless they know what they're getting into beforehand. The only remaining ones that already do are Gitlab users, because they've had it set up for them. Github, Travis, Slack, Discord, Sentry, half of the integrations you find on GH, what do they have in common? They're hosted and free to try. Make a free hosted version, make it very limited if you have to and promote upgrades/self-hosting, and then you have a shot at getting solid mindshare. On a lesser note, since you asked for feedback, here's a couple more pieces of advice: - The demo video you linked me is great. I see Mattermost has changed quite a bit since I last tried it, for the better. So I visited mattermost.com to try and get another look and it's super barebones on screenshots, I found no videos, there's no demo. After browsing the site, I have no feel for what mattermost looks like. And you don't link to your community server anywhere I could find, not even on your contact page! - Consider making public Mattermost instances optionally readable without an account - read only, and enable that for your community server!. This would differenciate you from Slack and Discord and would improve the situation above. I realize it's a lot of work. - On pricing again, it's irresponsible to put 2FA behind Enterprise only. Please don't do that. Push notifications could also stand to be in the free version, imho. Cheers, hope that helps. My email is on my profile if you want to talk about this further.
- it33 10y ago
  Hi Jerome, highly appreciate your feedback. I can see where you're coming from. You're 100% correct on website, we need an upgrade. We have someone starting soon to help and we'll show them this thread. A couple of notes: 1. Push notifications are free. Paid is if you want to use Mattermost key for encryption (we choose not to encrypt things for people we don't know, but we document how they can do it themselves): https://docs.mattermost.com/overview/faq.html#are-push-notifications-free https://docs.mattermost.com/overview/faq.html#are-push-notif... 2. Our intended users are organizations that need to deploy communication behind their firewalls (no 2fa from us needed) and can't use SaaS, e.g. manufacturing, banking, healthcare, public sector, security companies, companies with very strict non-disclosure agreements, etc. Logos on our website are examples: https://about.mattermost.com/ https://about.mattermost.com/ PS: I read about HearthSim, you're running a really cool company. If you're ever in San Francisco for GDC, perhaps we could meet in person.
  - scrollaway 10y ago
    > Push notifications are free. Might want to clarify that on your pricing page then; I thought the free version simply didn't have push notifications since they weren't in there. > If you're ever in San Francisco for GDC, perhaps we could meet in person. You bet. I'm usually in Anaheim for BlizzCon which is a safer bet, I don't normally do GDC. Feel free to shoot me an email if you're around :)

by it33 10y ago

scrollaway 10y ago

Hi Ian, good to see you here. I really shouldn't have been so harsh :) Mattermost isn't terrible as a product. The issue is that it's not going to replace Slack because, although it's FOSS, it's not an alternative to Slack. Let me elaborate: Very few people know about Mattermost right now unless they use or used Gitlab. Whenever I hear Mattermost brought up, it's associated with Gitlab, which has a reputation of being "the slower, less-good GitHub" (and I love gitlab, don't get me wrong, but I agree with that reputation). Therefore, Mattermost, at least in my circles, has a reputation of being "the less good Slack". And the main issue (unless I'm misunderstanding, but I did go through your pricing page again to double check) is that you do not offer SaaS except to enterprises. Which is super backwards. You're not going to be able to gather mindshare if you require people to set up your product themselves to even just try them out. Nearly none of your potential users have the expertise to do that, and those that do aren't going to want to do it unless they know what they're getting into beforehand. The only remaining ones that already do are Gitlab users, because they've had it set up for them. Github, Travis, Slack, Discord, Sentry, half of the integrations you find on GH, what do they have in common? They're hosted and free to try. Make a free hosted version, make it very limited if you have to and promote upgrades/self-hosting, and then you have a shot at getting solid mindshare. On a lesser note, since you asked for feedback, here's a couple more pieces of advice: - The demo video you linked me is great. I see Mattermost has changed quite a bit since I last tried it, for the better. So I visited mattermost.com to try and get another look and it's super barebones on screenshots, I found no videos, there's no demo. After browsing the site, I have no feel for what mattermost looks like. And you don't link to your community server anywhere I could find, not even on your contact page! - Consider making public Mattermost instances optionally readable without an account - read only, and enable that for your community server!. This would differenciate you from Slack and Discord and would improve the situation above. I realize it's a lot of work. - On pricing again, it's irresponsible to put 2FA behind Enterprise only. Please don't do that. Push notifications could also stand to be in the free version, imho. Cheers, hope that helps. My email is on my profile if you want to talk about this further.

it33 10y ago
Hi Jerome, highly appreciate your feedback. I can see where you're coming from. You're 100% correct on website, we need an upgrade. We have someone starting soon to help and we'll show them this thread. A couple of notes: 1. Push notifications are free. Paid is if you want to use Mattermost key for encryption (we choose not to encrypt things for people we don't know, but we document how they can do it themselves): https://docs.mattermost.com/overview/faq.html#are-push-notifications-free https://docs.mattermost.com/overview/faq.html#are-push-notif... 2. Our intended users are organizations that need to deploy communication behind their firewalls (no 2fa from us needed) and can't use SaaS, e.g. manufacturing, banking, healthcare, public sector, security companies, companies with very strict non-disclosure agreements, etc. Logos on our website are examples: https://about.mattermost.com/ https://about.mattermost.com/ PS: I read about HearthSim, you're running a really cool company. If you're ever in San Francisco for GDC, perhaps we could meet in person.
- scrollaway 10y ago
  > Push notifications are free. Might want to clarify that on your pricing page then; I thought the free version simply didn't have push notifications since they weren't in there. > If you're ever in San Francisco for GDC, perhaps we could meet in person. You bet. I'm usually in Anaheim for BlizzCon which is a safer bet, I don't normally do GDC. Feel free to shoot me an email if you're around :)