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Try buying any Apple accessories. I wanted to buy the genuine Apple headphones, but it's absolutely impossible to on Amazon. "Sold by Apple" product shows up fr

by mdp 10y ago

Try buying any Apple accessories. I wanted to buy the genuine Apple headphones, but it's absolutely impossible to on Amazon. "Sold by Apple" product shows up from a seller in Boston, clearly counterfeit. Report it to Amazon and they suggest mailing it back for a refund. Zero concern that the seller is labeling their goods as genuine Apple and then sending knock-offs. Prior to this I got a set of grey market Gillette blades that were fulfilled by Amazon. Like you, I've been with Amazon for nearly 20 years, but I've recently started being more selective about what I order from them. I'm surprised that they aren't tackling this more.

3pt14159 10y ago
Report it to Apple, not Amazon.
tiglionabbit 10y ago
Apple does not sell any products through Amazon. All Apple products listed on Amazon are through third parties.
- mdp 10y ago
  This isn't very clear when you see pages like this - https://www.amazon.com/Apple/b/ref=w_bl_hsx_s_wi_web_2528944011?ie=UTF8&node=2528944011&field-lbr_brands_browse-bin=Apple https://www.amazon.com/Apple/b/ref=w_bl_hsx_s_wi_web_2528944... Also, some Apple products are shipped and sold by Amazon, not third parties - https://www.amazon.com/gp/product/B00W5Q06VU/ref=s9_dcacsd_bhz_bw_c_x_3_w https://www.amazon.com/gp/product/B00W5Q06VU/ref=s9_dcacsd_b... I'm surprised Apple hasn't taken any action against them for this.
  - notgood 10y ago
    Apple taking action against one of its biggest merchants in the US? you must be joking right?
    - chimeracoder 10y ago
      > Apple taking action against one of its biggest merchants in the US? you must be joking right? Apple is pretty aggressive about how it combats counterfeit products, so it's not unreasonable to think that they'd pressure Amazon into to eliminating counterfeit Apple products.
    - wbl 10y ago
      Apple sells directly online and through its own stores. They can afford to lose Amazon as an outlet.
  - kalleboo 10y ago
    Apple is certainly aware of it at least, they've sued one of the sellers on Amazon http://www.computerworld.com/article/3133627/technology-law-regulation/apple-sues-amazon-supplier-over-fake-iphone-chargers.html http://www.computerworld.com/article/3133627/technology-law-...
cookiecaper 10y ago
Amazon gets those reports all the time, and they have very low-skill people reviewing them. FBA sellers have many horror stories in the opposite direction: they're falsely reported as counterfeit and they don't commingle, but some Amazon lackey is just clicking through the cases and assuming that suspensions are justified, probably without even reading them. The long and short is that Amazon is not popular with anyone these days. They're not responsive to complaints about products from either buyers or sellers. You have to learn how to play their game. They're acting very monopolistically despite the fact that there are many well-qualified and well-capitalized wolves looking to poach their marketshare. FBA is just so obscenely profitable for Amazon (the fees alone are huge, usually ending up to be 35-50% of the sale price, depending on the product). I think they are trying to straddle and put off anything that will cut into that margin as long as they can. Sellers are punished for returns, buyers are stuck with an inferior product and either never notice or send in a return, which hurts the seller, not Amazon. They obviously don't need to carefully tend their reputation as they're already the default for a huge number of people, as long as they do enough to prevent a mass exodus. There's not a lot of incentive for them to aggressively pursue counterfeit sellers or put an overnight stop to it, because they're profiting handsomely in the meantime.
- bambax 10y ago
  I think the problem is, Amazon is still growing like crazy, so any attrition due to bad products is drowned in the sea of new customers. Eventually that will change, but it could take a long time.
nommm-nommm 10y ago
How do you know the razor you got was grey market?

by mdp 10y ago

3pt14159 10y ago

Report it to Apple, not Amazon.

tiglionabbit 10y ago

Apple does not sell any products through Amazon. All Apple products listed on Amazon are through third parties.

mdp 10y ago
This isn't very clear when you see pages like this - https://www.amazon.com/Apple/b/ref=w_bl_hsx_s_wi_web_2528944011?ie=UTF8&node=2528944011&field-lbr_brands_browse-bin=Apple https://www.amazon.com/Apple/b/ref=w_bl_hsx_s_wi_web_2528944... Also, some Apple products are shipped and sold by Amazon, not third parties - https://www.amazon.com/gp/product/B00W5Q06VU/ref=s9_dcacsd_bhz_bw_c_x_3_w https://www.amazon.com/gp/product/B00W5Q06VU/ref=s9_dcacsd_b... I'm surprised Apple hasn't taken any action against them for this.
- notgood 10y ago
  Apple taking action against one of its biggest merchants in the US? you must be joking right?
  - chimeracoder 10y ago
    > Apple taking action against one of its biggest merchants in the US? you must be joking right? Apple is pretty aggressive about how it combats counterfeit products, so it's not unreasonable to think that they'd pressure Amazon into to eliminating counterfeit Apple products.
  - wbl 10y ago
    Apple sells directly online and through its own stores. They can afford to lose Amazon as an outlet.
- kalleboo 10y ago
  Apple is certainly aware of it at least, they've sued one of the sellers on Amazon http://www.computerworld.com/article/3133627/technology-law-regulation/apple-sues-amazon-supplier-over-fake-iphone-chargers.html http://www.computerworld.com/article/3133627/technology-law-...

cookiecaper 10y ago

Amazon gets those reports all the time, and they have very low-skill people reviewing them. FBA sellers have many horror stories in the opposite direction: they're falsely reported as counterfeit and they don't commingle, but some Amazon lackey is just clicking through the cases and assuming that suspensions are justified, probably without even reading them. The long and short is that Amazon is not popular with anyone these days. They're not responsive to complaints about products from either buyers or sellers. You have to learn how to play their game. They're acting very monopolistically despite the fact that there are many well-qualified and well-capitalized wolves looking to poach their marketshare. FBA is just so obscenely profitable for Amazon (the fees alone are huge, usually ending up to be 35-50% of the sale price, depending on the product). I think they are trying to straddle and put off anything that will cut into that margin as long as they can. Sellers are punished for returns, buyers are stuck with an inferior product and either never notice or send in a return, which hurts the seller, not Amazon. They obviously don't need to carefully tend their reputation as they're already the default for a huge number of people, as long as they do enough to prevent a mass exodus. There's not a lot of incentive for them to aggressively pursue counterfeit sellers or put an overnight stop to it, because they're profiting handsomely in the meantime.

bambax 10y ago
I think the problem is, Amazon is still growing like crazy, so any attrition due to bad products is drowned in the sea of new customers. Eventually that will change, but it could take a long time.

nommm-nommm 10y ago

How do you know the razor you got was grey market?