>I used to be a big offender in this area, but am a true convert that if you can say something on the phone or face to face, then you should do it. Only use ema

>I used to be a big offender in this area, but am a true convert that if you can say something on the phone or face to face, then you should do it. Only use email to communicate when you need some kind of record, or cannot deal with it verbally otherwise. You always want "some kind of record". A record isn't a "ha ha, told you so" thing, but it keeps communications accurate and accountable. We've all dealt with situations where FUBARs happened because verbal communications were misinterpreted, or people simply lied because they knew there was little accountability.