In my experience users don't know or care to know the name of the product they're using beyond 'google'. If the app has their friends and contacts in it and peo

In my experience users don't know or care to know the name of the product they're using beyond 'google'. If the app has their friends and contacts in it and people respond to messages they'll use it. If I ask someone what app or service they used to send me a message I didn't see, they can't really tell me. Increasingly they don't even know if they sent a text message or something else entirely.