I would be quite content if the Web became something more akin to a "Reception", i.e. that there was the opportunity to meet/chat with a Real Human, instead of

I would be quite content if the Web became something more akin to a "Reception", i.e. that there was the opportunity to meet/chat with a Real Human, instead of automated software. Is it not true that automatic things are better when experienced at the hands of a human, than a machine? I think this factor is at play here ..