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Yeah I built an integration like this for a hackathon at work (we did call center software, e.g. we serve the people that serve people). The system categorized
by nerdwaller 10y ago
Yeah I built an integration like this for a hackathon at work (we did call center software, e.g. we serve the people that serve people). The system categorized tweets so that the customer could respond to issues and such - the obvious value add is it's unlikely a customer will come to you directly, but they'd likely complain online.
Somewhat related I've noticed that some of the really successful open source projects meet people where they are and are really accessible via channels like Twitter (SpringBoot and Auth0 are good examples of this, from my experience).
- softawre 10y agoI also work on call center software. Care to say which company?
- abricot 10y agoWhy don't you start?
- nerdwaller 10y agoI left a year or so back, but it's based in IN (USA) and just got bought by a place in SF (USA). If there was any overlap that's probably enough to identify it :)
- hkmurakami 10y agoBasically the entire Japanese OSS community runs on Twitter. It's their medium of choice for communication, which is great since discussions are very very open (it's facilitated by their language's much higher information density compared to English, probably ~5x). The vast majority of the contributors are eager to talk to users around the world, so if you use a project with a known Japanese maintainer, try shooting them a message on Twitter. Their English may be broken at times but you can usually understand what they're saying pretty easily.
- arethuza 10y agoMicrosoft have a service their Dynamics CRM product that does something similar for a range of social media - Microsoft Social Engagement. Wouldn't surprise if a lot of CRM companies support this kind of thing given the importance of social media to brands and customer service.