3 ms·
If we are talking about the same machine, where the keyboard would just not register key presses about 5% of the time, they did eventually ship out free replace
by shmageggy 10y ago
If we are talking about the same machine, where the keyboard would just not register key presses about 5% of the time, they did eventually ship out free replacement keyboards to all owners.
- CalRobert 10y agoWhich was surprising, since their support line tried their damnedest to convince me that I just didn't know how to type. I never took them seriously after that.
- shmageggy 10y agoYeah they tried to do the same to me (gaslighting, basically), and I already had a return shipping label in hand, but (un?)luckily they announced the replacements right around that same time.
- CalRobert 10y agoI'd say you were lucky to rid yourself of a company that clearly prefers lying to their customers over testing their products before release.
- phaus 10y agoWhen I was looking into them they were shipping out identical keyboards with a metal bar attached to it to make if feel less "cheap", but it supposedly didn't actually fix the problem. Did they actually end up redesigning the keyboard after that?
- shmageggy 10y agoYes, they redesigned it and shipped out full replacement keyboards. It works reasonably well now.