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Yes, but I don't think they're competing on refund policy. It sure isn't what's in large print in the ads, and besides, the policy is mostly dictated to them by
by waqf 10y ago
Yes, but I don't think they're competing on refund policy. It sure isn't what's in large print in the ads, and besides, the policy is mostly dictated to them by the credit card network (which isn't so competitive, it's largely a Visa/MC duopoly) and by legislation (which isn't at all competitive).
- wbl 10y agoAmeRican Express certainly is.
- qeternity 10y agoWhat? Of course they are. If I felt like my credit card didn't have my back on the chargeback policy, then I'd be far more likely to go to a competitor. It may not be what's on the ads, but you do realize customer retention is a huge part of competition, not just customer acquisition.