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We are seeing an opposite side to this: we have customers using Stripe that had very low fraud rates previously and now are getting more false positives causing
by aquark 10y ago
We are seeing an opposite side to this: we have customers using Stripe that had very low fraud rates previously and now are getting more false positives causing grief because their customers cards are getting declined.
I can see that it is a good feature, but the lack of easy programmatic control is an issue for us.
- edwinwee 10y agoHm, could you email me at edwin.wee@stripe.com and we can take a look into this?
- agopaul 10y agoWe got a couple cases of false positives ourselves, and I admit that the Stripe UI wasn't very clear on the fact that we couldn't override the "block" (even though the button was there, it didn't do anything). That said, with a quick email to the Stripe support team, we got the transactions whitelisted in a matter of hours (I believe the Stripe support does regular US office hours, but that could have changed in the meantime).