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I've canceled rides in several cities around the north east US, usually because the driver is taking too long/lost. Every time, Uber's policy was to charge me $
by dabber 10y ago
I've canceled rides in several cities around the north east US, usually because the driver is taking too long/lost. Every time, Uber's policy was to charge me $5 if I cancelled 2 min after requesting. When I did dispute the charge, the process was the same as OP on reddit (including an account credit over a refund.) I wonder why there's a difference in how the money is reimbursed.
- Chris2048 10y ago> the driver is taking too long/lost > Uber's policy was to charge me $5 if I cancelled 2 min after requesting To be clear, you waited less than 2 min for a driver before cancelling? Or the charge only applies after 2 min?
- dabber 10y agoAh, you're right I wasn't clear (it was early.) What I meant was, it's Uber's policy to charge a fee if a ride is canceled some amount of time after the driver accepts you as their fare. I think the grace period before the fee is about 2 min though I may be wrong. This my experience in New York and Boston. I've never canceled a ride before waiting 5+ minutes and two of the three times I am referring to the driver drove past me twice.