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Yeah, it sounds like Uber is basically favoring the driver by default in cancellation. Which is ironic when you consider that we are usually hearing stories ab
by saalweachter 10y ago
Yeah, it sounds like Uber is basically favoring the driver by default in cancellation. Which is ironic when you consider that we are usually hearing stories about Uber screwing their drivers.
I'm curious how often in these cases was it actually user error [standing in the wrong spot] vs system error [GPS reporting a wrong location] vs driver error [driver navigated to wrong location, assumed user had walked away] vs driver malice [intentionally cancelling with no intent of pickup]. Most of the users getting canceled on assume the last, but I'd hope that either this sort of driver malice is rare or Uber has some sort of "driver fraud detection" algorithm.
- gcr 10y agoHow is this ironic? It's totally possible to repress and hurt drivers while still giving them the option of cancelling. I know you're not saying this, but it doesn't make sense to cite this as evidence that "Uber really is treating their drivers well! Look look, they get to push a button that cancels the trip! Wouldn't that make you feel empowered if you were a driver??"