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I think it is one of those cases where this applies: Never attribute to malice that which is adequately explained by stupidity. I think it may be a loophole or
by superasn 10y ago
I think it is one of those cases where this applies: Never attribute to malice that which is adequately explained by stupidity.
I think it may be a loophole or bad system design rather than a willful scam by uber to make some extra money.
- giarc 10y agoThat may have been the case 4 years ago, but Uber is a fairly seasoned company with many iterations of their app. I don't think it's safe to jump to "uber is scamming us" but this is definitely something that was done on purpose.
- sushid 10y agoLook, I have no skin in the game but Uber doesn't charge for cancelled rides if the driver honestly cancels it. It looks like the driver in OP's link marked the passenger as 'not arrived when at pickup,' which defaulted to the app charging the OP. I had someone cancel on me this morning. It shows up as cancelled and as a $0.00 ride on my ride history.