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> On the first one my calls just fail for no reason. And on the second one my call is limited to 5 minutes and it looks like they only allow a certain number of

by cbhl 10y ago

> On the first one my calls just fail for no reason. And on the second one my call is limited to 5 minutes and it looks like they only allow a certain number of calls per day. Have you considered that maybe there is a good reason that your competitors have these restrictions? For example, because scammers might abuse your service by pretending to be the IRS? http://www.npr.org/2016/05/20/478886076/money-transfer-companies-fight-back-against-irs-scammers http://www.npr.org/2016/05/20/478886076/money-transfer-compa... http://www.npr.org/sections/money/2016/01/29/464859624/episode-680-anatomy-of-a-scam http://www.npr.org/sections/money/2016/01/29/464859624/episo... Granted, these are really heavy-handed ways to solve this problem. There might be better ones, like using machine learning or something.

lionheart 10y ago
Oh yeah, definitely. In fact, I believe that dealing with fraud will be the #1 concern for this business aside from getting traction in the first place. Thats why even my prototype is protected using Google's reCaptcha. However, I also believe that this is something that can be handled while also providing a good experience for real users. I've run other web telephony businesses for several years now and those get hit by scammers at least once a month, but I've learned how to automatically block them out. I'm sure there's a way to do that here as well.