I hate that they rarely seem to even read the post. I once had a bad issue with one of my Windows PCs, so I dug through the internet and read all of the support

I hate that they rarely seem to even read the post. I once had a bad issue with one of my Windows PCs, so I dug through the internet and read all of the support docs I could find. Unfortunately none of them were working. In desperation, I turned to asking on the MS support site. I explained my issue, and explicitly stated "I have already tried XYZ, as per other support pages, and it is not working." Naturally, the first and only response was "Please try doing XYZ".