To be fair, if you've ever used paid support from Microsoft, you'd have gotten equal treatment. The couple times I had to call them back in the early 00's, I go

To be fair, if you've ever used paid support from Microsoft, you'd have gotten equal treatment. The couple times I had to call them back in the early 00's, I got super-technical, friendly people who got to the root of the problem right away. One even taught me to catch a Windows error via remote debugging on a different machine. I leveled up because of a support call.