I completely agree. Most of the time I get the impression the person writing it is a employee who is reading someone else's notes, has no idea what the answer

I completely agree. Most of the time I get the impression the person writing it is a employee who is reading someone else's notes, has no idea what the answer even is, and then does the best to cover it up by using abstractions, off topic insight and buzz words. Sorry Microsoft just my opinion regarding this one area. Room to improve maybe ?