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I was managing a Google Apps account when I had a problem with Google Groups I didn't know how to solve. Picked up the phone and called the support number, and

I was managing a Google Apps account when I had a problem with Google Groups I didn't know how to solve. Picked up the phone and called the support number, and within minutes I was talking to a super nice guy who helped me out. That was the best customer support I've ever experienced. I have no affiliation with Google and I still think the original issue I had with Google Groups was due to some sloppy UI-work on their part, but that support call makes me happy just thinking about it.

TheRealDunkirk 10y ago
To be fair, if you've ever used paid support from Microsoft, you'd have gotten equal treatment. The couple times I had to call them back in the early 00's, I got super-technical, friendly people who got to the root of the problem right away. One even taught me to catch a Windows error via remote debugging on a different machine. I leveled up because of a support call.