It seems that these large distributors that aggregate from many sellers are once again having quality issues. However, they'll still get my business because of

It seems that these large distributors that aggregate from many sellers are once again having quality issues. However, they'll still get my business because of their many conveniences. I'm just less likely to use them for critical things like medicine or heavy equipment. I just went through something similar with some kitchen equipment purchased through Soap.com. I tried to claim warranty with the manufacturer, and they earned a new customer: Hello, Thank you for your inquiry. Soap.com is not an authorized retailer of our items and we have had some problems with counterfeit <REDACTED> that are having this type of problem. That being said, we can honor the warranty and replace it with the genuine article, however in the future if you choose to purchase our items please be sure that you are purchasing from someone we have authorized to do business with. Is the address you list below your current address to receive the replacement? Regards,