3 ms·
For context, I didn't just stray onto the US Braintree site expecting UK service. I was sold to by our Paypal rep from Ireland. Braintree have a specific UK ser
by jimnotgym 10y ago
For context, I didn't just stray onto the US Braintree site expecting UK service. I was sold to by our Paypal rep from Ireland. Braintree have a specific UK service.
" What are your support hours?
For European merchants our email and phone support is available from 11am to 11pm GMT, Monday through Friday.
Of course, we offer emergency support via email 24x7x365, and have support reps and engineers on-call at all times."
I had to get my Paypal rep to get some people high up at Paypal Europe to contact Braintree to get my emergency service.
- sk5t 10y agoThis seems more like promotional material than something to rely upon. Did your contract promise time to response, with or without carve-out for US business hours? "Emergency" and "email" are not terms that frequently dwell in intimate proximity. It's not my intent to apologize for Braintree, about whom I know virtually nothing.