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I'd guess that a large fraction of people that deleted the Uber app and installed a competitor have not reinstalled. Once you've gone through that there isn't m
by fredophile 10y ago
I'd guess that a large fraction of people that deleted the Uber app and installed a competitor have not reinstalled. Once you've gone through that there isn't much point in reinstalling Uber. However, I don't know how many people did this vs just uninstalling Uber without a replacement or leaving it installed but not using the app. Those two groups probably had higher rates of people going back to Uber.
- sebleon 10y agoI disagree - I've had Uber and Lyft for years, and I check both to compare prices and ETA. For the past 6 months, I've noticed that Uber can be 40-60% cheaper than Lyft. I doubt former Uber users will forget what prices are like.
- marssaxman 10y agoHow exactly do you perform this price comparison? In my experience you only find out what the ride cost after it's over. Or do you regularly travel the same routes often enough that you can run a personal A/B test?
- sebleon 10y agoUberPool and LyftLine tell you prices up front, before requesting the ride!
- marssaxman 10y agoAh, I see - I've never tried those services. Not even sure whether they exist in Seattle.
- fredophile 10y agoUninstalling provides an additional barrier to returning. I mentioned that I expect users that didn't uninstall to return at a higher rate than users that did. It's also not just about the price. A new benefit to having an Amex platinum card is $200 per year in Uber ride credits. I do not plan to return to Uber to use the credits. In fact, this is making me seriously consider not renewing that card when the annual fee comes up in a few months. I don't want Uber getting money from me, even indirectly.
- sebleon 10y agoThat's a noble decision! Call me a cynic, but I think you're in the minority, I doubt most people have the moral fortitude to forego $200 in free Uber credits...