I don't think you should be downvoted. Historically complaining on HN has been an excellent way to get the attention of people who care and can do something ab

I don't think you should be downvoted. Historically complaining on HN has been an excellent way to get the attention of people who care and can do something about things at these big faceless companies that skint on customer support. I for one remember when Matt or Android devs etc would wade in if one of the community got their point across on HN.