> As they're a subsidiary of PayPal, it really would require extraordinary evidence to convince me that Braintree doesn't suck Really! If it is a subsidiary of

> As they're a subsidiary of PayPal, it really would require extraordinary evidence to convince me that Braintree doesn't suck Really! If it is a subsidiary of PayPal - That itself is an evidence that stuff doesn't always work and destined for poor customer service. When stuff works with PayPal, it normally works. But when it doesn't work - it's almost impossible to get their Support to acknowledge the problem. I've been following up on two problems - first one is 10 months old related to reducing merchant fees (as they advertise), the second one is 6 months old related to incorrectly deducted chargeback fee (when there was really no chargeback). Every time they have a call with me, the support person doesn't know the history of the case. I've given up on those cases because its not a huge amount to crib on. For now, being outside the US, PayPal holds a strong monopoly. But Really - if its from PayPal, its destined to be poor customer service with some horror stories.