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I really hope that Uber serves as a warning to companies who think they can ignore customer complaints. I've never dealt with such an opaque company in my entir

I really hope that Uber serves as a warning to companies who think they can ignore customer complaints. I've never dealt with such an opaque company in my entire life, in terms of getting any actual human support whatsoever regarding anything.

alex_anglin 10y ago
In the cases where I've had a sub-par experience with Uber in the past, I've had the opposite experience. Giving a poor rating for the trip triggered a response from a Uber employee who resolved the complaint. This was quite a while ago, so things may have changed and YMMV.
Jare 10y ago
Google wants to have a word with you. Or rather, they don't want to, and won't let you if you do.
- JumpCrisscross 10y ago
  I pay for Google Apps. Their phone support is excellent. They literally built a feature for me (compliance-related tags in Vault) within a few days of my call.
perlgeek 10y ago
Have you had a positive experience getting in contact with any human customer support person at Google?
- ucaetano 10y ago
  When I'm paying for a product, sure.
  - icelancer 10y ago
    I pay for Google Voice International Calls and my account was banned for a full 24 hours, meaning no VoIP calls out or in. No reason was given, no support available. It's hardly a standard across paid Google apps.
koolba 10y ago
> I really hope that Uber serves as a warning to companies who think they can ignore customer complaints. I've never dealt with such an opaque company in my entire life, in terms of getting any actual human support whatsoever regarding anything. I've had positive experiences interacting with Uber support. The few times I've contacted them via the app to report an issue with a ride I've gotten a response relatively quickly and I think every single time ended up with them crediting me back either the full value of the ride or at least a token amount. As a customer, I think Uber's been awesome. But that's not what any of the recent talk about Uber is about. The issues are about being there as an employee, the culture they promote, and the values they espouse.
- aphextron 10y ago
  >But that's not what any of the recent talk about Uber is about. The issues are about being there as an employee, the culture they promote, and the values they espouse. I really think it is related, though. Those values flow from the top down, and when executives set the tone for treating people unfairly the rest of the business will suffer down to the lowest level of employees.
  - cocktailpeanuts 10y ago
    That's what media has you believe. And you fell for it, and probably made them some money with pageviews. Sure there are many problems with Uber, but user-facing is not one. You saying 'I really think it's related' is just your opinion, and every ordinary person I know (who don't hate them for social justice purposes) love Uber and their service.
    - aphextron 10y ago
      >That's what media has you believe. And you fell for it, No, being left stranded in the middle of nowhere because of Uber payment issues in the past has me believe this.
      - cocktailpeanuts 10y ago
Anderkent 10y ago
What kind of issues have you had? Every time I emailed ubers customer support after an unsatisfactory or badly charged trip, I had the trip fully refunded, and the customer contact was pleasant and understanding.
jackgolding 10y ago
Every complaint I've sent has been acted on, every refund I ask for I get. Uber Eats seems to have much worst customer service than Uber in Australia anyway.

alex_anglin 10y ago

In the cases where I've had a sub-par experience with Uber in the past, I've had the opposite experience. Giving a poor rating for the trip triggered a response from a Uber employee who resolved the complaint. This was quite a while ago, so things may have changed and YMMV.

Jare 10y ago

Google wants to have a word with you. Or rather, they don't want to, and won't let you if you do.

JumpCrisscross 10y ago
I pay for Google Apps. Their phone support is excellent. They literally built a feature for me (compliance-related tags in Vault) within a few days of my call.

perlgeek 10y ago

Have you had a positive experience getting in contact with any human customer support person at Google?

ucaetano 10y ago
When I'm paying for a product, sure.
- icelancer 10y ago
  I pay for Google Voice International Calls and my account was banned for a full 24 hours, meaning no VoIP calls out or in. No reason was given, no support available. It's hardly a standard across paid Google apps.

koolba 10y ago

> I really hope that Uber serves as a warning to companies who think they can ignore customer complaints. I've never dealt with such an opaque company in my entire life, in terms of getting any actual human support whatsoever regarding anything. I've had positive experiences interacting with Uber support. The few times I've contacted them via the app to report an issue with a ride I've gotten a response relatively quickly and I think every single time ended up with them crediting me back either the full value of the ride or at least a token amount. As a customer, I think Uber's been awesome. But that's not what any of the recent talk about Uber is about. The issues are about being there as an employee, the culture they promote, and the values they espouse.

aphextron 10y ago
>But that's not what any of the recent talk about Uber is about. The issues are about being there as an employee, the culture they promote, and the values they espouse. I really think it is related, though. Those values flow from the top down, and when executives set the tone for treating people unfairly the rest of the business will suffer down to the lowest level of employees.
- cocktailpeanuts 10y ago
  That's what media has you believe. And you fell for it, and probably made them some money with pageviews. Sure there are many problems with Uber, but user-facing is not one. You saying 'I really think it's related' is just your opinion, and every ordinary person I know (who don't hate them for social justice purposes) love Uber and their service.
  - aphextron 10y ago
    >That's what media has you believe. And you fell for it, No, being left stranded in the middle of nowhere because of Uber payment issues in the past has me believe this.
    - cocktailpeanuts 10y ago

Anderkent 10y ago

What kind of issues have you had? Every time I emailed ubers customer support after an unsatisfactory or badly charged trip, I had the trip fully refunded, and the customer contact was pleasant and understanding.

jackgolding 10y ago

Every complaint I've sent has been acted on, every refund I ask for I get. Uber Eats seems to have much worst customer service than Uber in Australia anyway.