I've never worked in a call centre, but from what I heard about that job, it can be some very emotionally draining work where you have to deal with all sorts of

I've never worked in a call centre, but from what I heard about that job, it can be some very emotionally draining work where you have to deal with all sorts of inane and entitled people, and you can easily lose your temper and/or faith in humanity. (Teachers have it worse: they also have to deal with their children.) And Wikipedia can be even worse, with all its perverse incentives and selective enforcement. I'm not surprised that Wikipedians don't bother with politeness. Especially in situations like this, where trolls abound. > I actually suspect that the basic premise of a universal encyclopaedia staffed by volunteers and run on a non profit basis may be fundamentally flawed. I agree, but I doubt a change is going to happen. It's just too convenient an arrangement for the WMF and Jimbo Wales: they sit on loads of money they get for basically little more than keeping the servers powered, and he can just present himself as a Philantropist™ by going to conferences and cashing speaking fees, without taking any actual responsibility for the project he ostensibly runs.