I see. Thanks. But what's the competitive advantage over upwork? "Just" focus and pre vetting? The rating system in upwork should in theory counter-balance the

I see. Thanks. But what's the competitive advantage over upwork? "Just" focus and pre vetting? The rating system in upwork should in theory counter-balance the need for vetting though... but maybe focusing on this niche is a good idea. We recently started using an inbound call handling service, and I can imagine having a more dedicated person could be beneficial. So my first thought was VA on upwork. If upcall covers this better, then I can definitely see potential. And then it's natural progression for outbound calls if we see a need. EDIT: and another big competitive advantage I would imagine would be having all the (virtual) wiring in place to make outbound calls. Right?