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It looks like an Upwork clone, but for cold callers. So, looking through the website it looks like they have a similar system. You personally vet your sales me

It looks like an Upwork clone, but for cold callers. So, looking through the website it looks like they have a similar system. You personally vet your sales members (after they've been vetted by Upcall) and it looks like they carry ratings similar to Upwork (rating each call, i.e project). Now, I don't believe the focus of this will be B2C sales (that would be too unwieldly and is a shrinking tactic). This type of sales has always worked best for B2B (and so the small and unique subset of HN posters is exempt).

gingerlime 10y ago
I see. Thanks. But what's the competitive advantage over upwork? "Just" focus and pre vetting? The rating system in upwork should in theory counter-balance the need for vetting though... but maybe focusing on this niche is a good idea. We recently started using an inbound call handling service, and I can imagine having a more dedicated person could be beneficial. So my first thought was VA on upwork. If upcall covers this better, then I can definitely see potential. And then it's natural progression for outbound calls if we see a need. EDIT: and another big competitive advantage I would imagine would be having all the (virtual) wiring in place to make outbound calls. Right?
- stagbeetle 10y ago
  > But what's the competitive advantage over upwork? Pricing is more friendly (for both parties). Upwork has been shooting itself in the foot, along with all of its users, by gouging fees. > * and another big competitive advantage I would imagine would be having all the (virtual) wiring in place to make outbound calls. Right?* I'd imagine this is case if they have call-logging and transcripts.
samouch1180 10y ago
Yes Upcall is different than freelancing platforms, as Upcall has built-in tools, including dialing system for the Upcallers and voice recording, analytics and +300 integrations for the client to bi-directional sync their data with their app. The main similarity with Upwork is the rating/review system from the Upcall community.

gingerlime 10y ago

I see. Thanks. But what's the competitive advantage over upwork? "Just" focus and pre vetting? The rating system in upwork should in theory counter-balance the need for vetting though... but maybe focusing on this niche is a good idea. We recently started using an inbound call handling service, and I can imagine having a more dedicated person could be beneficial. So my first thought was VA on upwork. If upcall covers this better, then I can definitely see potential. And then it's natural progression for outbound calls if we see a need. EDIT: and another big competitive advantage I would imagine would be having all the (virtual) wiring in place to make outbound calls. Right?

stagbeetle 10y ago
> But what's the competitive advantage over upwork? Pricing is more friendly (for both parties). Upwork has been shooting itself in the foot, along with all of its users, by gouging fees. > * and another big competitive advantage I would imagine would be having all the (virtual) wiring in place to make outbound calls. Right?* I'd imagine this is case if they have call-logging and transcripts.

samouch1180 10y ago

Yes Upcall is different than freelancing platforms, as Upcall has built-in tools, including dialing system for the Upcallers and voice recording, analytics and +300 integrations for the client to bi-directional sync their data with their app. The main similarity with Upwork is the rating/review system from the Upcall community.