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> I think that a bigger risk than Firebase going away is Firebase deciding to fire you as a customer. This is what it felt like at one point a little over a ye
by ereyes01 10y ago
> I think that a bigger risk than Firebase going away is Firebase deciding to fire you as a customer.
This is what it felt like at one point a little over a year ago. I host a SaaS on Firebase with some paying customers. They started having infrastructure problems and I was down for a whole week. Despite me sending them specific curl commands that reproduce the issue (30-second latencies followed by 500 replies), they really didn't have the same sense of urgency that I had. At first, they didn't even seem to believe me that there was a real problem happening.
After several days they finally fessed up to the problem, and then like a day or two later, my app started working again. The incident left a really bad taste in customers' mouths, and who can blame them... I was lucky not to lose them all!
So for a week, Firebase effectively fired me as a customer. My impression is that the outage didn't affect a large portion of their users. When that's the case, you end up needing Firebase a whole lot more than Firebase needs you.