Thanks, it was definitely tough for us to admit that we failed our customers, but the entire team at imgix felt that we had an obligation to be honest and trans

Thanks, it was definitely tough for us to admit that we failed our customers, but the entire team at imgix felt that we had an obligation to be honest and transparent with our customers. I particularly wanted to be sure that we weren't deflecting blame, but also the reality is that there were other parties involved at various points -- that's the reality of operating something on the Internet, there's always a transit provider or datacenter operator or somebody that you're buying critical services from. The driving reason that led us to start imgix, and then spend years of our lives growing and operating it, is to empower our customers to build awesome stuff on the Internet. We have to work hard to keep up our end of the bargin, and we also have to forge our partnerships and relationships with customers in a million little ways. I hope that through adversity we've forged some new relationships with customers in the way we've communicated this time (and how we will continue to communicate). As an aside, I was personally impressed by how one of our vendors handled a service issue they had last year [1]. That was a definite inspiration for how we handled this communication. [1] https://ns1.com/blog/how-we-responded-to-last-weeks-major-multi-faceted-ddos-attacks https://ns1.com/blog/how-we-responded-to-last-weeks-major-mu...