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This is Erik from the Square engineering team. Our service has been restored; we will be following our standard postmortem process and will be making the resul
by ewbourget 10y ago
This is Erik from the Square engineering team. Our service has been restored; we will be following our standard postmortem process and will be making the results of this one public. We currently believe that this was caused by a bad deploy followed by a thundering herd capacity problem in our authentication service - no DDOS attack, etc.
History and details are available at issquareup.com.
We apologize for the downtime; this situation is well outside what we expect of our service and of ourselves.
- cypherpunks01 10y agoThanks Erik. Where will the postmortem be posted?
- ewbourget 10y agoIt will be posted on issquareup.com.
- ewbourget 10y agoPosted: https://medium.com/square-corner-blog/incident-summary-2017-03-16-2f65be39297 https://medium.com/square-corner-blog/incident-summary-2017-... Please feel free to email me at ewb_at_squareup.com with any questions. Again, we apologize for the outage and take remediation of these issues seriously. Less technical version: https://www.issquareup.com/incidents/y4mrzjz0nl2d https://www.issquareup.com/incidents/y4mrzjz0nl2d