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If they get it wrong, intentionally or not, then they don't get their receipt, confirmation, validation link, etc. and I believe in most cases the incentive
by Confusion 16y ago
If they get it wrong, intentionally or not, then they
don't get their receipt, confirmation, validation link,
etc. and I believe in most cases the incentive is there
for them to get it right.
Well, I hope you have a large enough support team, because with any reasonable amount of customer growth, you'll soon be swamped with support emails that say "I didn't get my ..., where is it? You suck!". Validating the email address (which includes checking for common typos in domains) is a service that reduces frustration and the amount of customer support needed.
- ryan-allen 16y agoEven if they've typed it correctly it still can be blocked for various reasons. You will still need a support mechanism (doesn't have to get all the way to a person) to sort out undelivered verification mails. It's just how it goes.
- sstrudeau 16y agoStill, some rudimentary validation can prevent cases of someone entering the wrong value (e.g., just their username) or an incomplete value (e.g., scott.trudeau@gmail ) -- which I see with some regularity ~10k signups/month. If this lowers support email volume by even just 10%, that's not insignificant.