3 ms·

> I prefer a UX as close to "type destination, arrive, done" as possible, which Lyft's whole tipping deal needlessly impairs. I wonder if you used Lyft a long

> I prefer a UX as close to "type destination, arrive, done" as possible, which Lyft's whole tipping deal needlessly impairs. I wonder if you used Lyft a long time ago, because I don't even notice the tip screen until next day sometimes. When I leave the car, my phone is in my pocket, or I'm already doing something else on it, so I do not see the tip screen until I happen to open the app next time. Dismissing the tip screen is a single tap with or without leaving a tip, so it's never been a usability concern for me.

buu700 10y ago
That sounds like how Lyft was when I last used it, but doesn't contradict what I meant. I'd rather take care of the tip right away (or as soon as I have a chance) than have to remember to do it well after the fact, but in either case I'd much prefer to not have to remember it at all and just be done with the whole thing the second I step out the car. (There's also the rating thing with both Uber and Lyft, but at least that's faster and I wouldn't really feel bad if I were to forget about it.) That, and as I sort of implied earlier the honesty/inclusiveness of the fare estimates is a concern, in that whereas a $10 estimate in Uber means exactly what it says with Lyft I have to remember to do some additional math on top of that. (These probably sound like the epitome of "first world problems"; I'm not saying that Lyft isn't good, or even that it's dramatically worse than Uber for me — just that their competitive landscape is such that even minor usability issues like these are currently costing them my business.)
- vostrocity 10y ago
  If I remember correctly, Lyft's tip options are No Tip or +$1 or +$2 or +$3, so it's not much math. I usually use Lyft, and one reason is that I get the option to tip the driver.
  - buu700 10y ago
    Ah, okay; I'd thought the options were based on percentages, but if that's the case my then point about the fare transparency is a bit off.

buu700 10y ago

That sounds like how Lyft was when I last used it, but doesn't contradict what I meant. I'd rather take care of the tip right away (or as soon as I have a chance) than have to remember to do it well after the fact, but in either case I'd much prefer to not have to remember it at all and just be done with the whole thing the second I step out the car. (There's also the rating thing with both Uber and Lyft, but at least that's faster and I wouldn't really feel bad if I were to forget about it.) That, and as I sort of implied earlier the honesty/inclusiveness of the fare estimates is a concern, in that whereas a $10 estimate in Uber means exactly what it says with Lyft I have to remember to do some additional math on top of that. (These probably sound like the epitome of "first world problems"; I'm not saying that Lyft isn't good, or even that it's dramatically worse than Uber for me — just that their competitive landscape is such that even minor usability issues like these are currently costing them my business.)

vostrocity 10y ago
If I remember correctly, Lyft's tip options are No Tip or +$1 or +$2 or +$3, so it's not much math. I usually use Lyft, and one reason is that I get the option to tip the driver.
- buu700 10y ago
  Ah, okay; I'd thought the options were based on percentages, but if that's the case my then point about the fare transparency is a bit off.